Frequently Asked Questions
Everything you need to know about our heritage-inspired craftsmanship and service.
Where are Portuguese Flannel garments manufactured?
All our clothing is proudly manufactured in the north of Portugal, utilizing traditional methods and high-quality fabrics sourced from local mills.
What are your shipping rates and delivery times?
We offer worldwide shipping via premium couriers. Domestic orders typically arrive within 2-3 business days, while international shipping usually takes 5-7 business days depending on the destination.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. Our shirts generally follow a regular fit, but we recommend comparing our measurements to a garment you already own for the best fit.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my flannel shirts?
To preserve the softness and longevity of the fabric, we recommend washing at 30°C, avoiding the use of a tumble dryer, and ironing at a medium temperature.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.